CCVP Sertifikasyon Programı toplam 5 kurdan oluşmaktadır. Kurların süreleri* ve içerikleri hakkında detaylı bilgi aşağıda verilmiştir:

CCVP 1.Kur,  Quality of Service (QOS), 5 hafta
CCVP 2.Kur,  Cisco Voice Over IP (CVOICE), 5 hafta
CCVP 3.Kur,  Cisco IP Telephony (CIPT), 8 hafta
CCVP 4.Kur,  IP Telephony Troubleshooting (IPTT), 5 hafta
CCVP 5.Kur,  Cisco Voice Gateways and Gatekeepers (GWGK), 5 hafta

(*) Kur süreleri ile ilgili açıklamalar için lütfen eğitim takvimi bölümünü okuyunuz.

CCVP 3.Kur, Cisco IP Telephony (CIPT), 8 hafta

1. Getting Started with Cisco CallManager

1.1 Cisco AVVID

1.1.1 Cisco IP Communications Components

1.1.2 Cisco IP Telephony Components

1.2 Cisco CallManager Functions

1.2.1 Comparing Legacy and IP Telephony Technology

1.2.2 Cisco CallManager Operating System, Database, and Supporting Applications

1.3 Supported Cisco CallManager Hardware

1.3.1 Device Weight Units

2. Identifying Cisco CallManager Cluster and Deployment Options

2.1 Microsoft SQL Cluster Relationship

2.1.1 IntraCluster Communication

2.1.2 Cluster Redundancy Designs

2.2 IP Telephony Deployment Models

2.2.1 Single Site Deployment

2.2.2 Multisite WAN with Centralized Call Processing

2.2.3 Multisite WAN with Distributed Call Processing

2.2.4 Single Cluster Distributed Call Processing

2.3 Installing Cisco CallManager

2.3.1 Installation CD-ROMs

2.3.2 Installation Configuration Data

2.3.3 Activating Cisco CallManager Services

2.3.4 Postinstallation Procedures

2.4 Multilevel Administration (MLA)

2.5 Upgrading Prior Cisco CallManager Versions

3. Establishing an On-Cluster Call

3.1 Introducing Cisco IP Phones

3.1.1 Entry-Level Cisco IP Phones

3.1.2 Midrange and Upper-End Cisco IP Phones

3.1.3 Additional Cisco VoIP Devices

3.1.4 IP Phone Start-up Process

3.1.5 Cisco IP Phone Codec Support

3.2 Configuring Cisco CallManager to Support IP Phones

3.2.1 Server Configuration / Cisco CallManager Group Configuration / Configuring Device Pools / Date-Time Group Configuration / Region Configuration / Device Defaults

3.2.2 Softkey Template Configuration

3.2.3 IP Phone Button Templates

3.2.4 Manual IP Phone and Directory Number Configuration

3.2.5 Configuring IP Phone Auto-Registration

3.3 Configuring Cisco Catalyst Switches

3.3.1 Catalyst Switches Role in IP Telephony

3.3.2 Powering the Cisco IP Telephone

3.3.3 Types of Inline Power Delivery

3.3.4 Cisco PreStandard Device Detection/IEEE 802.3af Device Detection

3.3.5 Catalyst Family of PoE Switches

3.3.6 Configuring Inline Power

3.3.7 Configuring Dual VLANs

3.3.8 Configuring Class of Service(CoS)

3.4 Adding Users and Customizing User Options

3.4.1 Adding a User

3.4.2 Device Association

3.4.3 User Log on and Device Selection

3.4.4 Cisco IP Phone Services Subscription

3.4.5 Personal Address Book

3.4.6 Personalizing Device and Web Page Locale

3.5 Using the Bulk Administration Tool(BAT)

3.5.1 Introducing the Bulk Administration Tool(BAT)

3.5.2 Installing Bulk Administration Tool(BAT)

3.5.3 Using the BAT Wizard

3.5.4 Configuring BAT Templates

3.5.5 Creating CSV Files

3.5.6 Validating Data Input Files

3.5.7 Inserting IP Phones Into Cisco CallManager

3.5.8 Updating IP Phones with BAT

3.5.9 Using the Tool for Auto-Registered Phones Support(TAPS)

4. Establishing an Off-Cluster Call

4.1 Configuring Gateways and InterCluster Trunks

4.1.1 The Gateway in an IP Telephony Infrastructure

4.1.2 Analog and Digital Gateways

4.1.3 Core Gateway Reqirements

4.1.4 Gateway Communication Overview

4.1.5 Configuring Access Gateways

4.1.6 H.323 Gateway Configuration

4.1.7 MGCP Gateway Configuration

4.1.8 Non-IOS MGCP Gateway Configuration

4.1.9 Configuring InterCluster Trunks

4.2 Configuring Basic Route Plans

4.2.1 External Call Routing

4.2.2 Route Plan Configuration Process

4.2.3 Route Groups/Route List/Route Pattern

4.2.4 Digit Analysis

4.3 Configuring Advanced Route Plans

4.3.1 Route Filters/Discard Digit Instructions(DDI)/Transformation Masks

4.3.2 Calling Party Transformation/Called Party Transformation/ Transation Patterns

4.3.3 Route Plan Report

4.4 Configuring Telephony Class of Service

4.4.1 Class of Service

4.4.2 Partitions/Calling Search Spaces

4.5 Cisco Emergency Responder

4.6 Call Admission Control (CAC)

4.6.1 Locations based CAC / Gatekeeper based CAC

4.6.2 Gatekeeper Communication

4.6.3 Gatekeeper Configuration on Cisco CallManager

4.7 Surviable Remote Site Telephony(SRST)

4.7.1 Sample SRST Features

4.7.2 SRST Operation

4.7.3 SRST Configuration

5. Enabling Features for Users

5.1 Configuring Media Resources

5.1.1 Introduction to Media Resources

5.1.2 Conference Bridge Resources

5.1.3 Media Termination Point Resources

5.1.4 Annunciator Resources

5.1.5 Transcoder Resources

5.1.6 Music On Hold Resources

5.1.7 Media Resource Management

5.1.8 Media Resource Group(MRG) / Media Resource Group List (MRGL)

5.2 Working with Softkey Templates

5.2.1 Overview of the Softkey Template

5.2.2 Creating Non-Standard Softkey Templates

5.2.3 Configuring User Features

5.2.4 Core IP Phone Features

5.2.5 Speed Dial / Abbreviated Dial /Auto Answer / Call Forward / Configurable Call Forward Display / Direct Transfer / Call Join / Immediate Divert to Voice Mail / Malicious Call Identification / Call Park / Call Pickup / Cisco Call Back / Barge and Privacy

5.2.6 Multilevel Precedence and Preemption (MLPP)

5.2.8 Cisco IP Phone Services

5.2.9 Cisco IP Manager Assistant (IPMA)

6. Configuring Cisco CallManager Applications

6.1 Configuring Cisco CallManager Attendant Console

6.2 Configuring Cisco Softphone, IP Communicator, and Extension Mobility

6.2.1 Configuring Cisco Softphone Features

6.2.2 Cisco CallManager Configuration for the Cisco IP Softphone

6.2.3 Cisco IP Softphone Client Installation and Configuration

6.2.4 Cisco IP Communicator

6.2.5 Cisco IP Communicator Features

6.2.6 Cisco IP Communicator Installation and Configuration

6.2.7 Extension Mobility

6.2.8 Extension Mobility Configuration

6.3 Identifying Cisco Voice over IP Integrated Applications

6.3.1 Cisco Personal Assistant

6.3.2 Cisco Customer Response Solution

6.3.3 Cisco IPCC Express Edition

6.3.4 Cisco IPCC Enterprise Edition

6.3.5 Cisco IP IVR

6.3.6 Cisco IP Auto Attendant

6.3.7 Cisco Conference Connection

6.3.8 Cisco Unity

7. Enabling Video Calling and Conferencing

7.1 Identifying Cisco Video Telephony Solution Components

7.1.1 Cisco SCCP Video Capable Endpoints

7.1.2 Cisco VT Advantage

7.1.3 Cisco IP/VC 35XX MCU

7.1.4 Cisco IP/VC 35XX H.320 Gateway

7.1.5 Cisco IOS Gatekeeper

7.1.6 IP-IP Gateway

7.1.7 Video Call Flow

7.2 Configuring Cisco CallManager for Video

7.2.1 Bandwidth Management

7.2.2 Call Admission Control within a Cluster

7.2.3 Call Admission Control between Clusters

7.2.4 Cisco Call Manager Trunk Configuration

7.2.5 VT Advantage Client Installation

8. Securing IP Telephony

8.1 Principles of IP Telephony Security

8.1.1 Threads to IP Telephony also consistent with some PBX Threads

8.1.2 Threads to IP Telephony also consistent with IP Network Threads

8.1.3 Security Axioms

8.2 Authentication and Encryption Fundamentals

8.2.1 Certificates

8.2.2 Certificate Trust List (CTL)

8.2.3 Transport Layer Security (TLS)

8.2.4 Secure Real-Time Protocol (SRTP)

8.2.5 Signed Firmware Images

8.2.6 Signaling Encryption / Media Encryption

8.3 Securing the Operating System and the Cisco CallManager

8.3.1 Patches and Hot-fixes

8.3.2 Cisco Security Agent(CSA)

9. Monitoring and Managing IP Telephony

9.1 Using Internal Server Tools

9.1.1 Cisco CallManager Components Version

9.1.2 Command-Line Tools

9.1.3 Cisco AVVID Directory Service Utilities

9.2 Cisco CallManager Serviceability

9.2.1 Real-Time Monitoring Tool